Norbert van Halderen began his career at Ricoh in 1988 as manager of training for Ricoh Europe. Today Norbert is the Director of Learning & Development for Ricoh EMEA as well as the Global Lead for Ricohs Global Managed Document Services Training team. Norbert began his career with the Dutch Government in 1976 with the Department of Justice, and had an eight-year career at Xerox before joining Ricoh. Norbert has a degree in Organization and Economics from the Dutch Governmental Education Institute, as well as a Degree in Education. He is also CompTIA certified, CDIA+ and a Prosci Certified Change Manager.