Michael Meltzer is the cofounder and a managing partner of Active Management Techniques that specializes in advising organizations on the human aspects and benefits of relationship management in all its forms. He is a hands-on partner who has experience spanning general and IT management, financial services, public sector, telecommunications, education and retailing. He has specialized in applying the human aspect approach to support internal and external customer relationship management, change management, customer knowledge and organizational design where innovation and learning can flourish. He is a respected author, speaker, educator, consultant and experienced business manager. You can reach him at firstname.lastname@example.org.