Lane Michel is managing partner of Peppers and Rogers Group�s high tech, information technology and manufacturing industry focus areas. Miriam Washington is a senior consultant in Peppers and Rogers� CRM momentum building practice. Tim Doolittle is a senior consultant with the group, specializing in CRM strategy development, process transformation and customer valuation analysis, while Tim Simmons is co-leader of the CRM momentum building practice. For more information, please visit www.1to1.com.
Like what you see? Make sure you're getting it all
Authoritative analysis and perspective for data management professionals.