Erik Johnson is the director of Strategic Consulting at MicroStrategy, Inc. Johnson�s group specializes in the effective design of and deployment of high ROI business intelligence and customer relationship management (CRM) solutions for clients. In his strategic consulting role, he has managed the development of methodologies that provide customers with a road map for successful CRM, financial data warehousing and overall e-business efforts. Johnson has also been instrumental in employing these methodologies in delivering successful consulting engagements to Fortune 1000 customers. He can be reached at