Clay Richardson is a senior analyst at Forrester Research. Clay serves information and knowledge management professionals. He is a leading expert on the market for business process management software and services. He delivers strategic guidance to automate processes and integrate structured and unstructured information into business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, establish BPM centers of excellence, identify agile methodologies best suited for BPM projects and identify vendors and technologies that help them optimize mission-critical business processes.