Bernard Heller has 40 years of experience and expertise as a creator of written communication. He has authored two books that give dynamic strategies and instructions on how to write letters, memos and e-mails to solve knotty, career- threatening problems: The 100 Most Difficult Business Letters You�ll Ever Have to Write, Fax or Email (Harper Collins) and Manager�s Portfolio of Hard-To- Write Business Letters (Prentice Hall). He has prepared reports, documents, letters and memos for companies of all sizes, and has worked closely with scores of executives at all levels. Currently, he presides over a private consulting practice that provides communications assistance to clients. Heller can be reached via e-mail at firstname.lastname@example.org.