As Customer Experience Director for LEVEL5, Anthony is focused on transforming how community financial institutions create relationships with their consumers.A 20-year veteran of helping companies grow and improve performance, Anthony, and his firm LEVEL5 have partnered with hundreds of financial institutions across America to help them achieve their hopes and dreams. Their approach quantifies the business case for expansion, transformation, technology integration and consumer experience to generate revenue for their clients and optimize return on investment.Anthony is a recognized thought leader in Branch and Main Office Transformation, and is a frequent speaker and author on the topics of Retail Banking, Branch Strategy, Omni-Channel Delivery, and the Future of Branch Banking.
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