There can be no doubt that the architecture for analytics has evolved over its 25-30 year history. Many recent innovations have had significant impacts on this architecture since the simple concept of a single repository of data called a data warehouse.
Protecting company and customer information is not something that can be put off, whether it’s down to budgets, seemingly more pressing initiatives, or simply the belief that 'it will never happen to me.'
Vice president and research directorForrester Research
Artificial intelligence is growing fast as more ontologies are built, vector space models improve, and companies operationalize it by using a broader workforce to conduct the tagging of customer interactions.