At stake are new ways of working, new skills and resources, new types of contractual arrangements and significant cultural change up and down the supply chain.
Vice president & principal analyst
Forrester Research
Etsy turned itself around by building out a dedicated research department to blend quantitative and qualitative data and embed customer insight into every department.
Vice president & principal analystForrester Research
Etsy turned itself around by building out a dedicated research department to blend quantitative and qualitative data and embed customer insight into every department.
It can be defined as applications and services that are used within an enterprise without having been reviewed, tested, approved, implemented or secured by the enterprise’s IT and/or information security function.
At CX Day, discussion was all about future trends, how AI will help break through the customer experience ceiling, and how professionals must evolve their skills.
Called the 'sexiest job of the 21st century,' demand for these professionals remains high, which is pushing up salaries and benefit offerings. These are the best cities to earn top dollar.
The emergence of artificial intelligence will drastically reorder the role of most humans in finance, according to former Chief Technology Officer Michael Dubno.
Efforts to harness artificial intelligence and other advances will boost careers for people with cutting-edge skills. But people with traditional financial pedigrees will struggle to keep up.
The firm is starting what it calls a "crash course" of free online tutorials on how to write software that trains computers to translate text, sort images and understand videos.
