Improve Banking with the IBM Smarter Process Approach
A pragmatic way to reinvent business operations in the era of the customer
Publication Date: Wednesday, October 30, 2013
Document Format: PDF
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. Operational costs remain high due to lack of integration between back-end and front-end systems, the lack of visibility into processes, and the inability to automate critical business decisions while managing risks.
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