The Issue: Why and How Outsourcing Management and Governance is Crtical to Outsourcing Success
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Organizations undertaking information technology and business process outsourcing typically are very focused on “doing the deal.” This involves finding and assessing service providers,determining geographies from which to source and a myriad of other tasks. Yet, arguably the hardest part of outsourcing occurs after the deal is done: undertaking the transition and performing ongoing outsourcing management and governance.
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