Unstructured Data/Content Management


Any document, file, image, report, form, etc. without a highly defined data model or relational structure for convenient use in automated processing; unstructured data may contain many facts: fields, dates, names etc., but not organized in the rows and columns associated with structured data.


FeatureKPIs have a dynamic relationship – information from one set of performance indicators can suddenly draw attention to the key role of another indicator – so we need to access them in real time, not in a historical report.
FeatureHaving the ability to store should not be a go-ahead for the unmitigated accumulation of data because the financial impact can be significant and risks severe.
FeatureThe new FRCP amendments introduce the notion of “reasonable” preservation effort to preserve data across all forms of enterprise communication.
BlogBig data is already all around us. But to the regular user, it is still something very unfamiliar. What could we do to create a breakthrough?
FeatureNo major economy could benefit more from Nobel economist Angus Deaton's focus on seeking out more and better data.
NewsThe worldwide market for big data technology and services will grow to $48.6 billion by 2019, driven by wide adoption across industries.
FeatureHarmonizing amorphic data could spell competitive advantage for organizations and also up the customer satisfaction quotient.
FeatureOur data centers are obese, bloated with terabytes of big data with minimal “nutritional value”, and splitting at their seams. More importantly, it’s negatively impacting your bottom line.
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FeatureMany IT leaders expect their budgets to increase in 2016, and the hiring of data analysts will benefit from some of this new-found money.
BlogOur benchmark research on big data analytics shows that business intelligence (BI) is the most common type of system to which organizations deliver big data. However, BI systems aren’t a good fit for analyzing big data.
NewsMany organizations do not manage customer data as a corporate asset, and ignore the monetary value of that data, according to Gartner Inc.
NewsOrganizations continue to move to the cloud at a rapid pace, as a new study by 451 Research finds that more than two-thirds (68 percent) of enterprises are now using databases in the cloud.

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.

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