Unstructured Data/Content Management

Any document, file, image, report, form, etc. without a highly defined data model or relational structure for convenient use in automated processing; unstructured data may contain many facts: fields, dates, names etc., but not organized in the rows and columns associated with structured data.

BlogDid you know that our team sports four agenda? Each one has its own “landing page” where you, as a Gartner seat-holder get content targeted to your role and focus.
FeatureThe concept store and automated checkout mark Amazon’s latest attempt to upend the grocery business. The company began experimenting with fresh food in 2007, when it started AmazonFresh.
The growth in data analytics and governance is leading to an increase in the workers that manage and master it all. The result will be a new level of ‘data literacy’ in 2017. Here are 10 reasons why.
FeatureInitial reports, thanks to the National Retail Federation, are a case study in how to obtain meaningless data and then put it to bad use.
Great advances are being made with machine learning and artificial intelligence, but nothing compared to what the next quarter century has in store. Jeremy Achin, data scientist and CEO of DataRobot shares his thoughts on what we can expect.
FeatureBI analysts are struggling to respond to business requests, there is an endless shortage of data scientists, and business analysts continue to grapple with data access, data blending and data reconciliation.
FeatureGartner surveyed 180 professionals in the role of chief data officer or chief analytics officer to learn more about their responsibilities, background, and tenure in the role.
Which are the top companies for enterprise content management? Gartner Group thinks it knows, and has released its Magic Quadrant for the top 19 Enterprise Content Management vendors.
FeatureHealth systems are focusing on reducing 30-day readmissions by better identifying which patients are at risk to be readmitted and ensuring they are communicating frequently with those patients.
FeatureThe Broad Institute of MIT and Harvard, and Intel Corp. have announced a five-year, $25 million collaboration, establishing the Intel-Broad Center for Genomic Data Engineering.
FeatureBig data allows for the discovery of powerful patterns that can be used to streamline operations, personalize customer experience and plan strategic growth.
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FeatureInformation drawn from electronic health records, social media and the Internet are timely and detailed data sources now being used to combat deadly outbreaks..

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.

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