Unstructured Data/Content Management

Any document, file, image, report, form, etc. without a highly defined data model or relational structure for convenient use in automated processing; unstructured data may contain many facts: fields, dates, names etc., but not organized in the rows and columns associated with structured data.

NewsStructured data and relational databases remain tops, and 60 percent of organizations have no plans to leverage Hadoop in the next three years, new research finds.
AnalysisHow IT can truly master video surveillance technology -- especially as the worlds of corporate compliance, physical security, data retention, storage and analytics converge.
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NewsAs businesses accelerate big data project deployments, demand for NoSQL as the underlying engine is growing about 35.1 percent annually, new research suggests.
NewsSmall businesses have become more aware of the need for content security -- increasing their spend as small business information stockpiles grow, according to a new report.
BlogIntervene at the moment of truth: When the customer and contact center agents are still talking.
NewsSocial media sites are playing an increasingly important role in marketing and customer relations efforts for many organizations. Here are some news developments in the area of social media during the past year.
GuidanceAs organizations witness massive data growth, storage will continue to be seen as a cost center. However, the vast data stores could be turned into a strategic business enabler.
NewsBusinesses are working to find the right social media marketing talent as Mobile, Cloud, Big Data and IoT complicate the conversation.
NewsThe 2015-2020 Federal Health IT Strategic Plan just released by the Office of the National Coordinator for HIT is about “collecting, sharing, and using electronic health information.” Translation: The government is pursuing IT, data and system interoperability.
NewsHewlett-Packard continues to bolster its Big Data and cloud offerings, but the latest milestones also include a stark reality: HP's SaaS revenues are flat at a time when rival cloud companies enjoy ongoing double-digit growth.
NewsDropbox Inc.’s file-storage service for businesses can now be linked with products from companies like International Business Machines Corp., Dell Inc. and Splunk Inc., part of the startup’s push to attract corporate customers.
NewsHewlett-Packard is building a bridge between traditional SQL database analytics and Big Data on Hadoop systems. The result is HP Vertica for SQL on Hadoop.

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.

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