SEP 6, 2005 1:00am ET

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The survey on which this study is based was administered in the spring of 2004 via the Web to 1,121 respondents. Respondents were solicited via e-mail and newsletter, using readership lists from publications including DM Review. Of the respondents, 197 were qualified to complete the survey. The sample population represented medium ($100M - $1B annual revenue) or large ($1B+ size) companies. Roughly 60% of the respondents worked in IT organizations and the remaining 40% had line-of-business roles. Roughly 75% of the sample population was from North America, 10% from Europe and 10% from Asia-Pacific.

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