Social Media/Collaboration

Social media includes the tools and activities of personal and group engagement, discourse and shared experience. In social and business settings, collaboration tools and platforms help to summon, engage and organize people, information, activities, projects and programs with shared planning, records, timelines and measures of work.

BlogSocial media has allowed access to anything and anyone from anywhere. This revolution has offered differentiation to the customers by offering an end-to-end holistic customer experience in influencing the buying decisions.
NewsThe global natural language processing (NLP) market is expected to grow at a compound annual growth rate (CAGR) of 16.11% between 2015 and 2019, according to a new report from Technavio.
NewsThe rising number of millennials and remote employees in the workforce is spurring demand for video conferencing systems in North America, according to a report from Frost & Sullivan.
NewsHillary Clinton called Sunday on major technology companies including Facebook and Google to join the fight against the Islamic State as evidence comes to light about the San Bernardino shooters’ use of social media.
BlogTransera has added capabilities to produce real-time analysis of contact center performance through dashboards and analytics that show a single view across all sites and data sources.
FeaturePresident Barack Obama asked Silicon Valley firms to work with U.S. law enforcement authorities to prevent terrorists from using social media and encryption technologies.
BlogThe market for digital experience software is rapidly expanding -- as in thousands of vendors in the market – and it’s also converging on a core set of six core capabilities led by content, customer data, marketing, and commerce.
NewsFacebook Inc. lost a fight with Belgium’s privacy watchdog after a court ordered it to stop storing personal data from people who don’t have an account with the social network.
NewsForrester Research identifies the top 10 critical success factors that will determine if enterprises thrive or fail in the “age of the customer.”
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