Cindi Thompson, Specialist Leader, Deloitte Consulting LLP, leads the Text Analytics team within Deloitte Analytics. She has more than 13 years R&D and project management experience in industrial, consulting, and academic settings. Her areas of expertise include text and social analytics, machine learning/data mining, and adaptive recommendation systems. Cindi has a Ph.D. and master's in Computer Sciences from the University of Texas – Austin, and a B.S. in Computer Science from North Carolina State University.

Going Beyond the Numbers: How to Incorporate Textual Data into the Analytics Program
August 23, 2012 This article outlines the potential of text analytics and provides recommendations on making a foray into this emerging field