Terry Golesworthy, president of The Customer Respect Group, has covered technology issues and innovations in the insurance industry for many years. Readers are encouraged to respond to Terry by adding comments below or emailing him at terry@customerrespect.com

Small Expectations: Awaiting More Business Substance from Social Media
March 26, 2013 Until the next “phase” of enterprise social, there will be tech and planning growing pains over customer experience,...

Enterprise Social Media is More than Fun and Games
January 25, 2013 For businesses harnessing social media, the questions increasingly circle around who you want to communicate with, and why

Is Blocking Employee Access to Social Media Solving Anything?
December 3, 2012 Most of your employees have access to social media even if you block it, and the risk-averse thing to do is to teach people...

The End of Social Media Groups?
January 4, 2012 Increasingly, insurers are finding value with social communication