Derek Miers

Derek Miers is a principal analyst for Forrester Research. Derek serves Business Process professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations and NGOs.

Recent Stories From this Author

Value Co-creation In The Age Of The Customer
February 21, 2014 Organizations often have the need to rethink their business strategy and operating model but they often don't know how to...

Choosing the Right Shower Vendor
January 21, 2014 Advice on which vendor to engage in a strategic Bathroom Portal Modernization (BPM) program

What is the Value of Good Organizational Health?
January 8, 2014 We have become so besotted by cost reduction that we fail to see the value side of the equation

All Projects Are Business Projects
August 7, 2013 Don't be a solution looking for a problem; focus on the value to be provided

Bad Project Management: You're Fired
June 4, 2013 On display on "The Apprentice," business Band-Aids make for lousy planning

Enterprise Architects and the Inside-Out View on Value
May 15, 2013 Efficiency shouldn’t come at the cost of engagement or customer experience

Tricks and Tools for Business Architecture Execution
March 18, 2013 Closing the gap between process and business needs

Coordinating the Right Enterprise Architecture Journey
November 19, 2012 The starting point with business projects is just as important as the roadmap

Change: How Will You Handle It?
September 18, 2012 Too many enterprises give in to short-term Band Aids on management programs

Silos and Functional Decomposition
May 24, 2012 Network more important than hierarchy in modern business architecture

Getting The Mix Right
March 15, 2012 In business and cooking, the right ingredients must be working together in coordination for the desired result

Amazon’s New Simple Workflow Service
February 23, 2012 If nothing else, the Amazon/cloud move should rattle the cages of the relatively high-cost model incumbent BPM players

A BPM Prediction for 2012
January 3, 2012 Connecting the dots on predictive and mining capabilities

The Scope of BPM Initiatives
February 8, 2011 Business process management methods and techniques need to be formalized into a structured approach for business engagement,...

How Do You Identify BPM Operational Processes?
December 29, 2010 In a new research topic, I'll investigate why, even with all the attention, we end up with process architecture that still has...

Understanding Roles and Responsibilities in BPM
December 17, 2010 When it comes to automating work, there are often major complications

What Does Your Organizational Weave Look Like?
October 4, 2010 All firms are at subtly different levels of maturity, with different histories, unique cultures — and while there are...

BPM Takes Center Stage At IBM Impact
May 6, 2010 For all those naysayers that have tried to pass business process management off as an aberration that will go away, the IBM...

Business Process - What v. How v. Why
May 4, 2010 Business process is at the heart of all significant customer experience efforts

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