Derek Miers is a principal analyst for Forrester Research. Derek serves Business Process professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations and NGOs.
Recent Stories From this Author
Enterprise Architects and the Inside-Out View on Value
May 15, 2013 Efficiency shouldnt come at the cost of engagement or customer experience
Tricks and Tools for Business Architecture Execution
March 18, 2013 Closing the gap between process and business needs
Coordinating the Right Enterprise Architecture Journey
November 19, 2012 The starting point with business projects is just as important as the roadmap
Change: How Will You Handle It?
September 18, 2012 Too many enterprises give in to short-term Band Aids on management programs
Silos and Functional Decomposition
May 24, 2012 Network more important than hierarchy in modern business architecture
Getting The Mix Right
March 15, 2012 In business and cooking, the right ingredients must be working together in coordination for the desired result
Amazons New Simple Workflow Service
February 23, 2012 If nothing else, the Amazon/cloud move should rattle the cages of the relatively high-cost model incumbent BPM players
A BPM Prediction for 2012
January 3, 2012 Connecting the dots on predictive and mining capabilities
The Scope of BPM Initiatives
February 8, 2011 Business process management methods and techniques need to be formalized into a structured approach for business engagement,...
How Do You Identify BPM Operational Processes?
December 29, 2010 In a new research topic, I'll investigate why, even with all the attention, we end up with process architecture that still has...
Understanding Roles and Responsibilities in BPM
December 17, 2010 When it comes to automating work, there are often major complications
What Does Your Organizational Weave Look Like?
October 4, 2010 All firms are at subtly different levels of maturity, with different histories, unique cultures and while there are...
BPM Takes Center Stage At IBM Impact
May 6, 2010 For all those naysayers that have tried to pass business process management off as an aberration that will go away, the IBM...
Business Process - What v. How v. Why
May 4, 2010 Business process is at the heart of all significant customer experience efforts
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