Pat Speer

Pat Speer is an analyst in Aite Group’s insurance practice. She also can be reached at

Recent Stories From this Author

Is IT Leadership and Sizzle an Oxymoron?
June 19, 2014 Assigning yourself the “chief encouragement officer” title and breaking out of ineffective interpersonal communication...

Insurers Raise Their Voices on Mobile Tech
May 29, 2013 Siri has some limited competition, adding variety to solid insurance plans on mobility

The Art of IT
January 10, 2013 Like those lauded on their creativity, business and IT folks understand the critical role innovation plays in answering...

Social Media Platforms Key to MassMutual Online Customer Experience
October 31, 2012 Built on five “building blocks,” insurance group tailors social hubs to particular users and communities

Mobile BI: Exciting but Intimidating
October 17, 2012 Insurance IT holds disruptive change with mobility beyond devices, says SIM chapter president

Is IT Ready for a Seat at the Table?
September 19, 2012 Along with tech roles, IT officers must learn how the business works, and how to strategize technology’s role to support...

Embrace Hackers’ Latest “Toy”
September 5, 2012 How does insurance IT leadership keep up with the cat-and-mouse games being played by the latest data deviants?

Where There Is No CIO
August 24, 2012 Japan's TMNS finds success in disruptive technology and without IT head

Alignment for the Long Haul with Insurance Analytics
August 14, 2012 McKinsey, Utica National experts point to an emerging analytic agenda that is centralized

No Perfect World of Business and IT Alignment
July 31, 2012 Insurance IT and C-suite can still take these simple steps to a unified business vision

ACORD, XBRL Seek Business Data Standards
May 16, 2012 Collaboration will progress with a proof of concept describing areas where ACORD data standards may map to XBRL insurance...

Lockdown of Social Information Could Challenge Insurers
February 27, 2012 Nearly 58 percent of adults using social media setting stronger privacy controls, according to Pew Research

Insurance CIOs Vary in Value Proposition Views
January 13, 2012 What they need, how they get it and how they deliver varies widely, notes Novarica

Is BOA the New SOA?
December 8, 2011 Largely noted for its IT value, SOA lost its business perspective along the way, notes Celent, which introduces...

Underrepresented? Maybe for Now.
November 18, 2011 While the tech industry may not have the most stellar reputation for garnering the interest and employment of females, we do...

IT Pros Feel Salary Crunch
October 21, 2011 Hiring improves, but not enough to consider a recovery as overall compensation for IT professionals remained stagnant since...

Re-imaging IT
October 19, 2011 Gartner analysts: information leaders must keep it simple, destroy perfectionism and embrace calculated risk

SEC Wants Cyber Attack Reports
October 17, 2011 Thanks to a flood of high-profile cyber attacks on public companies, for the first time, U.S. securities regulators have...

Cloud Still Nascent as Data Center Outsourcing to Reach $8B
October 12, 2011 Research says risk management plays a role in determining public versus private cloud options, but companies still feel...

Can IT be Ambidextrous?
October 5, 2011 At PCI conference, three insurance industry professionals describe their journeys from IT to strategic business roles

Informatica Sees Increase in Insurance Cloud Customers
August 24, 2011 Insurers addressing fraud, compliance and SaaS integration, notes solution provider

Cloud Spending: an Evolution, not Revolution
June 27, 2011 By 2015, virtualized services still only about 6 percent of IT spending

Mobile Technology’s Dual Edge
May 12, 2011 As the use of geolocation data from mobile devices draws consumer complaints and legislative scrutiny, insurers need to...

Epsilon Shouldn’t Skate, Lawmakers Say
April 11, 2011 Although risk to insurers' clients is still unclear, data breach spills forward to calls for action from Senators and House...

Seeing the Web 2.0 Light
April 5, 2011 Insurers using the Web intensively gain insight into communication archetypes that could alter the business model for the...

IT Job Growth Slow
March 8, 2011 Outsourcing, cloud computing and other managed services impact February hiring

U.S. IT Hiring Up for 8th Consecutive Month
February 8, 2011 Outsourcing, hosted services contributing to slight tech job increase in new Department of Labor stats

Predictive Modeling Boosting Bottom Lines
February 4, 2011 Towers Watson: technology and related processes effective at risk selection and pricing, leading to greater profitability

With IT Spending, the Customer is Always Right
January 14, 2011 Strategy Meets Action reports outline top money plans in enterprise content management, customer communications

10 Top Project Management Trends
January 10, 2011 2011 brings a new focus on project management leadership, the de-mythification of agile, and talent wars, notes PM firm

Cybersecurity Fears Spur Financial Sector Public-Private Partnership
December 14, 2010 National Institute of Standards and Technology joins group seeking to speed application of risk research

SaaS Used in Claims, Litigation Demands
November 11, 2010 Automating legal and compliance management seen as a key insurer priority

The Quest for Agile IT
October 21, 2010 To remain competitive, insurers are aligning IT supply and demand, employing a variety of resource management and allocation...

Fraud Incident Reporting Declines
October 14, 2010 Slight decline in fraud reporting is partly due to senior executives more closely examining all aspects of GRC issues

Security Perceptions, Reality Differ
October 11, 2010 Insurance and financial services organizations lack the metrics and raw collection capabilities necessary to objectively...

The Promise of the Semantic Web
August 9, 2010 New report details value proposition for using semantic Web technologies

Vendors Team on Solvency II and ERM Framework
July 14, 2010 SunGard, Microsoft and HP collaborate on technology components and consulting services to provide insurers with a single,...

Financial Services’ CIOs Altering IT Business Model
June 24, 2010 Insurance technology execs are replacing their focus on being cost-cutting service providers with a ramp-up of...

Risk Management IT Spend Will Increase
May 28, 2010 New research points to financial institutions' responses to the financial crisis, regulatory changes and a desire to combat...

Frugality Watchword for Insurers IT Spend
May 27, 2010 Insurers focused on expanding relationships with existing technology solution providers

Insurers’ Top 2 Priorities: Customer Service & Operational Efficiency
April 1, 2010 Report highlights data integration pitfalls as backdrop to achieving objectives

Zurich Pledges to Fix Security Problems
March 26, 2010 The insurer was cited after losing backup data tape containing personal financial information on 46,000 British clients

Leaving a Dreadful Year Behind, Insurers Embrace Agile IT
January 27, 2010 In a new report on IT and business strategies boston-based Celent looks back on 2009 and reviews how insurers' attitudes and...

Mastek Enhances Data Migration Offering
January 21, 2010 Mastek announced the acquisition of technology from Kognitio for inclusion in Mastek’s Migration Centre of Excellence

Mastek Enhances Data Migration Offering
January 21, 2010 Mastek announced the acquisition of technology from Kognitio for inclusion in Mastek’s Migration Centre of Excellence

Big I Issues Social Networking Guide
January 6, 2010 Big I released guidelines that provide context, meaning and policy to the growing world of social media

Karen Clark & Co. Offers New Catastrophe Management Review
December 15, 2009 The review provides a comprehensive examination of a company’s use of catastrophe models, and the integration of...

Pekin Deploys LIDP SOA/Web Service Solution
December 8, 2009 Service-oriented architecture may be the single most significant technology, in terms of the influence on the financial industry

Pitney Bowes Business Insight Offers Legacy Migration Service
December 8, 2009 Pitney Bowes Business Insight reports the availability of its Customer Communications Management Legacy Migration Service and...

Is Legacy a Bad Word?
December 7, 2009 There is no shortage of opinion on the value - or lack thereof - of legacy systems. One thing on which all P&C insurers can...

Q1 IT Hiring Predictions Optimistic
December 3, 2009 Seven percent of technology executives across a variety of vertical industries anticipate adding IT staff in the first quarter...

Cabinet NG Offers CNG-SuperSearch and Retriever for WebApps
November 23, 2009 Both products are designed to accelerate user productivity by quickly locating and accessing documents filed in CNG-SAFE when...

Jackson, CSC Strike Deal for Business Analytics
November 23, 2009 Jackson National Life Insurance Co. licensed CSC’s Business Analytics software to access and analyze business...

P&C Carriers Face Uphill Battle with Medical Records
November 20, 2009 Data from medical records may hold the key to insurers hoping to fully optimize their medical claims processing

Q3 Industry Expectations, Strategies Shed Light on 2010 Plans
November 19, 2009 After a year making and implementing difficult IT decisions, insurers are focused on getting back to delivery in 2010

The Sky Isn’t Falling, But the Regulators are Coming
November 18, 2009 Insurers should prepare for an expanded focus by regulators on risk mitigation and consumer protection in 2010, say compliance...

P&C Personal Lines’ PM Tools Success Influences Commercial Lines
November 12, 2009 More than three-quarters of personal lines carriers surveyed recently said they view sophisticated predictive modeling...

Dashboards Drive Value for the Organization
November 9, 2009's strategic use of continuous monitoring is improving the precision and efficiency of call center decisions

ACORD Expands in South Africa
October 15, 2009 ACORD announced that the Financial Intermediaries Association of Southern Africa recently became a member of the association,...

Insurance CIOs Speak Out
October 9, 2009 With IT budgets are flat or slightly up, this leaves CIOs with even more important decisions to make and policies to set....

Ebix Acquires E-Z Data Inc.
October 8, 2009 Ebix Inc., a CMMi level 5 software outsourcing company that provides software and services for all entities involved in the...

ISO Parent Stages IPO Win
October 8, 2009 Verisk Analytics, the holding company for a group of risk analysis and assessment firms that include ISO and modeling firm AIR...

Insurers Use Analytics to Assign the Right Price
September 4, 2009 How do insurers identify, segment and price the risks in such a way as to consistently improve loss ratios? The short answer...

10 Steps Toward Better Communication Between IT and Business
June 12, 2009 Insurance business and IT executives agree that when an IT solution is on the table, IT is responsible for communication tied...

Study: Many Have Strong Risk Culture, Few With ERM
June 4, 2009 Enterprise risk management should be considered a process, not just a platform

HP Exstream, SAP BusinessObjects Integrate to Reduce User Costs for Direct Mail Distribution
June 2, 2009 HP is integrating its enterprise document automation software, HP Exstream, with SAP BusinessObjects Postalsoft software

Study: Scope to Expand for European Health Insurance Claims Management
May 28, 2009 The technology solution market will experience expansion as the health insurance industry considers claims processing as yet...

It’s a Matter of Survival — Use BPM to Drive Down Costs
May 27, 2009 What you don't know about your processes may be costing you money

Diagnosis: Data is King
May 22, 2009 The health care industry is entering a world where insurers and other stakeholders that view patient data as an asset will...

ACORD Makes Strides in Advancing Framework, Alliances
May 20, 2009 The global insurance standards body bolsters its framework to enable consistent standards regardless of standard type,...

Global Reach Necessary to Tackle Systemic Risk
May 6, 2009 Underscoring the risk regulator’s role, Fed Reserve policymaker tells panel: Give regulator adequate power or find other...

Is Data Key to Swine Flu Recovery?
May 1, 2009 The prediction of a Swine Flu pandemic brings to light an urgent and dire need for electronic health data

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