Connie Moore (cmoore@forrester.com) is vice president and research director at Forrester Research.

Future of the BPMS
March 19, 2012 Business process management vendors ignoring dynamic case management do so at their own peril

Innovation Beyond Efficiency and Cost Savings
March 5, 2012 Execs expect more in the age of the customer

Selling C-Suite Business Process Transformation
February 28, 2012 Delighting customers to affect business outcomes that drive corporate performance is really the end goal

Embrace Big Process Thinking
February 15, 2012 5 Tenets to Drive Business Transformation

Expand Social and Analytics in BPM
January 18, 2012 First, find people who can put data and process together

Culture Eats Strategy For Lunch
April 26, 2011 CIO's motto underscores the fact that business change management is a tough issue for business process professionals,...

Business Process Professionals: A Newly Emerging Career Field in Search of Skills Development
September 9, 2010 With the growing acceptance and technological development of business process management (BPM) methodologies, a new career...

Toward The Information Workplace
July 27, 2006 Information Management is the revitalized term often heard this year to describe infrastructure that is required to unite...