AUG 14, 2012 8:45am ET

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How to Become a More Decision-Centric Organization


Many organizations’ success or failure is determined by the decisions they make. Insurance companies must make good decisions about which claims to pay or what to charge for a policy. Health care organizations must decide if it is safe to discharge someone or give them a particular medication. Retailers must decide what to stock where and how to promote it to their customers. Telecommunication companies must decide if they want to retain a customer and what offer is most likely to succeed. Banks must decide whether to refinance a loan and what product to sell to make a customer more sticky.

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Comments (2)
Good opinions expressed here! My experience would agree with most of your commentary, most notably with becoming real-time. So many organizations come to realize they must take a few steps back and include transactional intelligence, or information about how the organization actually operates - they often neglect to look at their operational data (sensors, transactions, performance issues, KPI, etc.) to find the areas where execution simply falls short. This gap, or the white space between intention and execution, must not be allowed to grow too great or the business quickly throws the penalty flag at IT because they don't really know any better; the illusion grows that IT is mis-aligned with its business counterparts.
Posted by jim t | Monday, February 04 2013 at 1:02PM ET
"focus on decisions-making, not on data presentation. " Completely agree...with a twist. I work with companies to have better processes and skills to present data in ways that are tied to making decisions, rather that just presenting data -- which is the point you are making. There is definitely a space in the BI/ visualization world to combine both concepts.
Posted by Lee F | Friday, August 16 2013 at 8:26AM ET
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