From Loyalty to Royalty: Using Analytics to Make Every Customer the Center of Attention
Customer interactions are an invaluable source of intelligence for businesses that perfect their listening skills with analytics. And if they don’t, the competition will.
Information Management Online, January 31, 2013
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Where do young IT professionals (30 and under) obtain information to aid with daily role responsibilities and career development?
| Trade publication websites | 14% |
| Social media | 23% |
| Vendor websites | 4% |
| Vendor/community forums | 7% |
| Newsletters | 1% |
| Trade conferences/meetups | 2% |
| RSS feeds | 6% |
| Web search | 44% |
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