DEC 27, 2012 8:09am ET

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The Power of Business Rules Management

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Have behavior understandable to the business. After all, we are talking about a "business decision" here, so the business better be able to verify exactly what is going on inside the service or agent. In general, this means that traditional coding approaches, such as Java, C# or even new programming languages, cannot be used because most businesspeople cannot read them, let alone write them.

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