APR 11, 2014 1:45pm ET

Related Links

USAA Uses IBM's Watson to Help Members Adjust to Civilian Life
July 28, 2014
Mobile Now Mission Critical
July 28, 2014
Forrester: Social Plus Mobile Effective Way to Engage Prospects
July 28, 2014

Web Seminars

How Intelligent Digital Self-Service with Customer Analytics Can Lower Costs and Raise Revenue
July 29, 2014
Improve Omni-channel Shopping Experience with Product Information Management
August 21, 2014
Feature

The New Customer Experience

Print
Reprints
Email

The pressure to offer better customer experiences through technology-driven interactions is mounting. According to a multinational survey by Accenture, a management consulting company, 67 percent of insurance customers now are open to purchasing insurance products from companies other than insurers, and 23 percent would consider buying from online service providers, such as Google and Amazon. As much as $400 billion in insurance premiums could change hands within the industry over the next 12 months, and the top two reasons consumers would switch, Accenture said, are lower prices, cited by 87 percent, and more personalized service, cited by 80 percent.

Get access to this article and thousands more...

All Information Management articles are archived after 7 days. REGISTER NOW for unlimited access to all recently archived articles, as well as thousands of searchable stories. Registered Members also gain access to:

  • Full access to information-management.com including all searchable archived content
  • Exclusive E-Newsletters delivering the latest headlines to your inbox
  • Access to White Papers, Web Seminars, and Blog Discussions
  • Discounts to upcoming conferences & events
  • Uninterrupted access to all sponsored content, and MORE!

Already Registered?

Advertisement

Comments (0)

Be the first to comment on this post using the section below.

Add Your Comments:
You must be registered to post a comment.
Not Registered?
You must be registered to post a comment. Click here to register.
Already registered? Log in here
Please note you must now log in with your email address and password.
Twitter
Facebook
LinkedIn
Login  |  My Account  |  White Papers  |  Web Seminars  |  Events |  Newsletters |  eBooks
FOLLOW US
Please note you must now log in with your email address and password.