Personalize to Optimize the Customer Experience

FEB 15, 2013 2:24pm ET

It’s a familiar scenario: A customer calls a well-known Internet and phone service provider, enters their customer ID or billing number and their date of birth, and presses pound to indicate they are calling about an issue with their service. When a human representative finally answers the phone, the customer explains the situation and receives a resolution to the issue.

Get access to this article and thousands more...

All Information Management articles are archived after 7 days. REGISTER NOW for unlimited access to all recently archived articles, as well as thousands of searchable stories. Registered Members also gain access to:

  • Full access to including all searchable archived content
  • Exclusive E-Newsletters delivering the latest headlines to your inbox
  • Access to White Papers, Web Seminars, and Blog Discussions
  • Discounts to upcoming conferences & events
  • Uninterrupted access to all sponsored content, and MORE!

Already Registered?

Comments (0)

Be the first to comment on this post using the section below.

Add Your Comments:
You must be registered to post a comment.
Not Registered?
You must be registered to post a comment. Click here to register.
Already registered? Log in here
Please note you must now log in with your email address and password.