JUN 25, 2013 3:35pm ET

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Performance Management or Just Performance Monitoring?


It seems to me that there are two different perspectives for the use of performance management software (dashboards and such). There are the folks who really think deeply about performance management (like my friend Gary Cokins who just passed 100 monthly columns on Information Management) and those who seem to only care about performance monitoring.

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Comments (2)
James - Spot on as always. Your sentence "Adding decision management to a performance management system in this way ensures that the strategy devised to achieve the desired performance can be rapidly and accurately applied to information systems" has been your core message forever. What you said is the same as always but repeated in an even clearer form- sometimes the gospel needs repeating to get more believers - and practitioners!

For me, in your paragraph about retention efforts - Tom Peters talks about "experimenting fearlessly" - you are implying that retention efforts are just that - plural! The other aspect of operationalized decision management is that the reporting and analysis phase should be used to understand the outcomes of experimentation. Freeing up the dashboard from "performance monitoring" of the status quo to the immediate results of the fearless experimentation in the decision optimization process is a critical differentiator for success.

Posted by Craig B | Wednesday, June 26 2013 at 8:28AM ET
James, I applaud this article and others you have written about decision management. You are visionary in this respect because a case can be made the next "era" to come after (1) business intelligence and (2) business analytics will be (3) automated decision management. (And thanks for referencing my thoughts in your article.)

Gary .... Gary Cokins

Posted by Gary C | Thursday, July 04 2013 at 3:02PM ET
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