FEB 1, 2013 8:54am ET

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Case Study

Jason’s Deli Takes a Special Order on Customer Data


Through years of growth and demand for Jason’s Deli’s “fast casual” sandwiches and salads, manual and insufficient data on customers and sales were still on the menu. Local sales managers logged customer info and delivery transactions into notebooks, and later transcribed them into spreadsheets. Sales forecasts couldn’t put a finger on all of the figures behind sales or lack thereof at certain locations, and the few business-side reports available provided views of customers that were incomplete.

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