Working with CIOs, Accenture based its research on detailed assessments of more than 226 of the world’s largest private and public-sector organizations. The research found that high performers are 44 percent more likely to recognize the strategic role IT plays in increasing customer satisfaction and eight times more likely to measure IT's ROI.
According to Accenture findings, the best-in-class organizations spend 29 percent more annually on developing new applications rather than on maintaining existing ones, in areas such as business analytics,virtualization, and data management and security. They are more than three times as likely to deliver IT’s value in new products and services.
Accenture points out that many organizations that focused on cost reduction during the economic downturn are now positioned to deliver much more value to their companies as they pursue business growth.
CIOs can continue to view cost management as a top priority or they can proactively take steps to improve their organization’s agility, innovation and execution, says Gavin Michael, managing director, R&D and alliances, Accenture.
“Leveraging their organization’s agility, innovation and execution will enable them to refocus their efforts around meeting core business objectives – like customer satisfaction and employee productivity – to establish a stronger partnership with the business,” says Michael.
The research found that high performing organizations have Web-enabled 42 percent more of their customer interactions and 93 percent more of their suppliers’ interactions.
Accenture’s High Performance IT research program has been operating since 2005.
Download the study results here.
Valerie Valentine is senior editor for Information Management. You can follow her on Twitter at @va1va1entine or via email at valerie.valentine@sourcemedia.com.
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