December 12, 2012 – CIOs and IT managers designing, developing and implementing consumer portals and electronic services—everything from product marketing and sales to after-sales service delivery—need to assess a “nexus of forces,” mutually reinforcing social, cultural and technological factors, including social, mobile, cloud and information, that are “driving new and radically different business scenarios,” according to a new white paper from Gartner Group entitled “The Nexus of Forces Will Drive Insurers to Pursue E-Service Innovation.”
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