Based on input from its more than 110,000 members and affiliates worldwide and conducted with the support of Accenture, the IAOP survey found that two-thirds of outsourcing customers have or will implement cloud, or Internet-based computing solutions.
IAOP Chairman Michael Corbett says enterprises are using cloud-based outsourcing solutions to manage customer relationships, human resources, finances and documents; process transactions and deliver other administrative services. “Cloud-based outsourcing is emerging as one of the biggest changes underway in the outsourcing delivery model,” Corbett said. “Speed and flexibility are the biggest benefit customers see in these solutions.”
Indeed, respondents listed increasing business flexibility (59 percent) tied with achieving long- and short-term savings as the top reasons for outsourcing among survey participants.
Mike Salvino, group chief executive, BPO, at Accenture says enterprises are also looking for outsourcing providers to bring industry expertise, analytics and innovation to the table, leading to better business insight and greater value creation.
“Outsourcing has itself become a recognized organizational competency,” he says. “Companies are beginning to make the necessary investments to build these skills across their organizations. This new breed of outsourcing professional is advancing management practices and processes that produce consistent, high-quality outcomes.”
Elsewhere, the IAOP released its list of the Top 100 global outsourcing providers.
This originally appeared on Insurance Networking News.
Bill Kenealy is a senior editor at Insurance Networking.
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