DEC 3, 2003 1:00am ET

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IDC User Survey: Infrastructure Management Key IT Discipline for Defining, Managing and Deploying Business Services

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According to an IDC survey of 105 enterprise business and technology professionals, centralized IT operations and technology standardization are growing as the pressure to align IT with business processes increases. Yet users continue to underestimate the time frame for developing business innovation from their technology investments. To avoid expensive project failures and increase the success of managing business services, IDC believes that infrastructure management offers the greatest impact on revenue for businesses.

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