MAY 11, 2006 1:00am ET

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Strategic, Tactical and Operational Business Intelligence

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Business intelligence (BI) software is applied at three different levels in the enterprise: strategic, tactical and operational. At the strategic level, BI provides performance metrics to management and executives, often in conjunction with a formal management methodology such as Balanced Scorecard or Six Sigma. Strategic business intelligence, one of the latest crazes, is generally called performance management (PM). Depending upon which analyst firm you subscribe to, PM might be preceded by a C for corporate performance management, an E for enterprise performance management or a B for business performance management (not to be confused with BPM, the acronym for business process management).

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