To provide an enterprise-wide solution, contact center systems fall into four categories: communications, business applications, analytics and self-service.
The Cloud Security Alliance has just released its report on the 100 Best Practices in Big Data Security and Privacy. As the Alliance notes, As big data expands through streaming cloud technology, traditional security mechanisms tailored to secure small-scale, static data on firewalled and semi-isolated networks are inadequate... This report lists out, in detail, the best practices that should be followed by big data service providers to fortify their infrastructures.
Cloud services in particular are expected to take off in coming years as Chinese corporations begin to move IT onto the internet, and no one company can own a monopoly in the market.
Even as the demand for enterprise-level, cloud-based services expands, nearly half of respondents believe their organization is not completely prepared to address the challenges of managing their cloud resources.
After making its name in file-syncing and sharing, Dropbox has been trying to expand into the larger market of cloud-based collaboration.