R.W. Smith & Company Integrates Project Insight Software
R.W. Smith & Company integrated project budget information from Project Insight’s hosted service to the back end of its accounting system.
R.W. Smith & Company used Project Insight’s Web Services APIs to perform an integration to their back end accounting software in five days. The Web Services APIs act as a middle layer for programmers to code to. Once an hour, project time entries are passed to the R.W. Smith accounting software, so the accounting department has real-time access to project budgeting and cost information.
“We were impressed with how rapidly our developers were able to perform the integration. Instead of writing code to the data tables, they were able to write the code to Project Insight’s Web Services. Within a week and under $5,000, we had financial data passing from Metafuse’s hosted service to our accounting system, which is behind our firewall. It was the most painless integration I have ever experienced,” said Eric Gildenhuys, general manager of R.W. Smith & Company.
Expert System Helps Autostrade per l’Italia
Autostrade per l’Italia (Italian Motorways) implemented Expert System’s COGITO Contact to increase the efficiency of its customer service and support operations.
Using semantic recognition and analysis, COGITO Contact provided an automatic categorization and sorting system for Autostrade per l’Italia’s 20 thousand emails per month, allowing the company to respond to customers’ requests quickly and efficiently.
“By understanding the semantics of the emails, prioritizing and categorizing them, then automatically sending them to the appropriate employee, Autostrade can now satisfy its customers immediately and in the best possible way,” said Brooke Aker, CEO of Expert System’s U.S. subsidiary.
Departure Selects Alterian
Departure, a new-breed advertising agency, is using Alterian’s Dynamic Messenger email solution to provide an end-to-end email platform for its clients.
By offering Alterian’s Dynamic Messenger, Departure is meeting its clients’ needs through advanced functionality, scalability and analytics, using email and digital marketing for online media campaigns.
“Departure’s goal is stay one-step ahead of the industry’s evolution toward digital marketing. As such, we needed an email platform that would grow with our clients into the future,” said departure principal and director of account management, Emily Rex.
Vancouver Coastal Health Leverages Akorri BalancePoint
Vancouver Coastal Health, a leading provider of health care services in Vancouver and the coastal mountain communities of British Columbia, implemented Akorri, Inc.’s BalancePoint management solution to ensure success of the company’s data center virtualization and consolidation efforts.
Using BalancePoint, Vancouver Coastal Health was able to continually increase the density of its data center while improving storage utilization and maintaining optimal service levels.
“With no room to build another data center or to add more servers, virtualization was key for us to keep up with capacity demands. However, as soon as we began virtualizing applications, we experienced intermittent performance issues with no clear visibility into root cause. We looked for management solutions with cross-domain knowledge between virtualization, physical servers and storage, and found only Akorri BalancePoint,” said Ben Haley, regional supervisor of information management information systems for Vancouver Coastal Health - Providence Health Care.
