Glossary K

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key performance indicator (KPI)

A business calculation that allows macro level insights into the business process to manage profitability.

knowledge management

The process of gathering, managing and sharing your employees' experience and expertise—their "intellectual capital."

knowledge worker

Anyone who works for a living at the tasks of developing or using knowledge. For example, a knowledge worker might be someone who works at any of the tasks of planning, acquiring, searching, analyzing, organizing, storing, programming, distributing, marketing or otherwise contributing to the transformation and commerce of information and those workers used at consuming that same knowledge.