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How to Support the New Mobile Workforce

Forrester VP and Distinguished Analyst Ted Schadler recently surveyed more than 9,000 information workers on their mobility plans and programs, leading to immediate expectations for the “anytime, anywhere workforce.” Here are recommendations based on that report.

Don’t Forget the Employees Don’t Forget the Employees

When establishing a workforce computing working group, make sure to tap your actual end users and current BYOD practitioners, Forrester states. With their input, you can get out in front of the innovation curve for the next device and application employees want – and may well need – for competitive advantage.

Ready a “Kill Switch” Ready a “Kill Switch”

Obviously, remote devices mean remote access, which opens enterprises up to risk and governance headaches. Policies for mobile devices – whether they’re owned by employees or the enterprise – should include a “kill switch” as part of mobile device management to ensure lost devices don’t lead to unauthorized access or the spread of logins and passwords.

Prioritize Mobilization of Tasks and Apps Prioritize Mobilization of Tasks and Apps

As Forrester states: “There’s no need to port the entire SAP system or employee portal to a tablet, so don’t bother. Instead, pick out the most important tasks, and put just those into the hands of your mobile workforce. Prioritize the tasks based on the impact a mobile device has on the business process and on whether employees will bother to use the app to get something done in the moment of need.”

Make File Sync/Share a Building Block Make File Sync/Share a Building Block

Although security is vital with any enterprise-connected smartphone, tablet or laptop, it can’t come at the expense of the sharing and collaboration capabilities that make mobility so attractive with remote work. Based on input from enterprise mobility users, Forrester recommends widespread implementation of a file sync/sharing solution as part of an advanced mobile strategy.

Match Mobile Innovation with Cloud Advances Match Mobile Innovation with Cloud Advances

Forrester and Schadler wrote that demands from mobile device management provide an opportunity to “begin the shift to cloud-hosted or cloud-connected applications.” In the process of looking enterprise mobile connections to the cloud, Forrester wrote that “the goal is to give field staff a high-performance, device-agnostic solution to content sync and business apps.”

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Photos used with permission from ThinkStock.

Perhaps no enterprise information management trend is causing such drastic disruption as mobile adoption and the bring-your-own-device trend.


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