The Era of KPIs is Over
Key Performance Indicators, also known as KPIs, have become part of the canon of management practice over the last few decades. The idea is that you define a set of key metrics: for example, new customers, customer churn and bad debts; and run your business by them.
When KPIs first came out they were a great innovation. They helped companies identify the driving forces of their businesses and standardize on a set of metrics to define success. Most companies went through a useful process of defining KPIs, creating scorecards, and implementing a regular scorecard review process.
The problem is, KPIs don’t work anymore.
In this eBook, you'll gain insight to:
- What's changed?
- Articles
- Viewpoints on successful BI
- Online resources and more
