Dashboards and scorecards are tools of performance management that apply key performance indicators, targets and alerts to measure and monitor business processes and outcomes. With increased availability of data, dashboards take an increasingly operational view of business, while scorecards tend to measure progress toward business goals.

BlogFinally, some guidance for your scorecards and dashboards. Here are five areas that potentially deserve your attention.
Comments (1)
Based on data from more than 500 user reviews, G2 Crowd recently ranked the top 20 business intelligence platforms for summer 2015. Here’s a look at the rankings.
NewsYelp and ProPublica will promote healthcare statistics and consumer opinion survey data on Yelp’s business pages. More than 25,000 medical treatment facilities could be spotlighted.
BlogA closer look at net promoter score (NPS) vs big data analytics for measuring customer outcomes.
Information Management NewsWe don't need more self-service data access and analysis. Instead, it's time for applications and technologies that explain and report on all of the data in a natural way.
BlogA closer look at the ongoing debate of using big data vs net promoter score (NPS) to measure customer experience (CX).
BlogWorkforce management software vendors have introduced gamification systems that support setting targets, measuring achievement against those targets, rewarding employees and celebrating top performers.
NewsWorkday is pushing new data science and machine learning to help businesses improve talent acquisition and employee retention. The big question: Can data-driven decisions really help businesses to find, hire, motivate and retain staff?
BlogsYour customers -- users themselves -- must remain the ultimate owner of their own data.
Comments (3)
NewsIf you think that ITSM (IT service management) is static and old hat, think twice. Analytics and automation are changing the ITSM game dramatically.
Comments (2)
NewsFinancial and actuarial executives at insurance companies report their technology needs are not being met, according to the latest EY Global Insurance CFO Survey.
Comments (3)
NewsSalesforce has launched Desk.com App Hub -- which is designed to help small and midsize (SMB) companies deliver better customer service and, by extension, a better customer experience.
Please note you must now log in with your email address and password.