Any document, file, image, report, form, etc. without a highly defined data model or relational structure for convenient use in automated processing; unstructured data may contain many facts: fields, dates, names etc., but not organized in the rows and columns associated with structured data.



Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.

Are you actively evaluating master data management technologies and their ability to scale and support emerging trends around big data, social and mobile?

Yes 61%
No 23%
Don't Know 9%
Not Applicable 6%

 

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