Any document, file, image, report, form, etc. without a highly defined data model or relational structure for convenient use in automated processing; unstructured data may contain many facts: fields, dates, names etc., but not organized in the rows and columns associated with structured data.


ReportCelent’s high-level view of money management use of advanced analytics driven by customer knowledge and compliance; QlikTech, Oracle and Actuate provide fullest portfolios
NewsBig Blue unveils IBM Watson Engagement Advisor as a customer-facing search and answer tool with a marketing wrinkle and mobile components
blogData science roles may bridge analysis and insight
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CommentaryDon’t get overwhelmed by the sight of your data. And don’t make the mistake of throwing it away before it appreciates in value
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TrendsHiring assessment by IT career resources site icrunchdata puts nearly half of available big data jobs in analytics, dwarfing categories such as business intelligence and statisticians
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ColumnLike the innovators of the smartphone, the firm that is first to successfully market a preconfigured application that pulls from structured, semi-structured and unstructured data will transform how enterprises do business forever
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CommentaryIBM CEO Rometty gives all marketers 18 months to “sink or swim”, though it’s happening even faster in health care and insurance

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.

Are you actively evaluating master data management technologies and their ability to scale and support emerging trends around big data, social and mobile?

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