featureCoupling the rise of social networking with the amount of data and processes that are managed outside of the structured IT purview, it’s no wonder that the estimated 80 percent of unstructured and semistructured data has been difficult for IT to prioritize with other ongoing and equally pressing issues

Web Seminars

More and more data discovery tools are helping organizations transform the volumes of data they produce and collect into a revenue-enhancing resource. Yet many organizations are only scratching the surface when it comes to employing this form of business intelligence, missing opportunities to identify trends, surface business opportunities, reduce losses, and answer critical business questions. Too often, critical data remains locked in obscurity.

Simple steps can amplify the results of organizations’ data discovery efforts, empowering executives, business managers, front-line personnel, and other employees to make informed decisions. By visually exploring data with modern tools, users can compare different scenarios, test assumptions, and get to answers quickly and confidently.

Attend this webinar and learn how to:

• Overcome key challenge, including ever-growing data volumes with shrinking decisions windows
• Foster a culture of data-driven decision making
• Maximize the value of the investment in business intelligence and reporting
• Track and measure success on an ongoing basis

Register to hear BI Consultant Jaime Fitzgerald offer insights for encouraging data discovery in your organization. Fitzgerald will explain best practices for fostering an analytical atmosphere that creates a culture of insightful thinking.

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Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.