Any document, file, image, report, form, etc. without a highly defined data model or relational structure for convenient use in automated processing; unstructured data may contain many facts: fields, dates, names etc., but not organized in the rows and columns associated with structured data.


NewsBusinesses are working to find the right social media marketing talent as Mobile, Cloud, Big Data and IoT complicate the conversation.
NewsThe 2015-2020 Federal Health IT Strategic Plan just released by the Office of the National Coordinator for HIT is about “collecting, sharing, and using electronic health information.” Translation: The government is pursuing IT, data and system interoperability.
NewsHewlett-Packard continues to bolster its Big Data and cloud offerings, but the latest milestones also include a stark reality: HP's SaaS revenues are flat at a time when rival cloud companies enjoy ongoing double-digit growth.
NewsDropbox Inc.’s file-storage service for businesses can now be linked with products from companies like International Business Machines Corp., Dell Inc. and Splunk Inc., part of the startup’s push to attract corporate customers.
NewsHewlett-Packard is building a bridge between traditional SQL database analytics and Big Data on Hadoop systems. The result is HP Vertica for SQL on Hadoop.
ColumnBig data...unstructured data…explosive data growth…information overload…compliance with regulations. If you listen to the hype about corporate information, you may never sleep soundly again. Guess what?! It doesn’t have to be complicated or costly to get control of your company’s structured and unstructured information. Digitech Systems' CEO offers guidance.
Information Management NewsEighty percent of health plan data is unstructured. Text mining can transform it into a format open to analysis.
BlogI’ve now come to think of OpenText as offering a broad and deep portfolio of Information Management suites of particular value to highly-regulated industries
BlogData architects can’t only concern themselves with understanding the technologies that are available
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BlogSome product reality to ground the ideas of NoSQL with real-world applications
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Information Management NewsCompanies will turn to data visualization methods to make the insights captured from unstructured data accessible to a bigger audience
Information Management NewsNew and updated solutions and services from Intralinks, Liaison Technologies and more

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.

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