Any document, file, image, report, form, etc. without a highly defined data model or relational structure for convenient use in automated processing; unstructured data may contain many facts: fields, dates, names etc., but not organized in the rows and columns associated with structured data.


BlogData architects can’t only concern themselves with understanding the technologies that are available
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BlogSome product reality to ground the ideas of NoSQL with real-world applications
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Information Management NewsCompanies will turn to data visualization methods to make the insights captured from unstructured data accessible to a bigger audience
Information Management NewsNew and updated solutions and services from Intralinks, Liaison Technologies and more
Knowledge management is an increasingly important focus for companies to tap their collective knowledge for insight and efficiency. In a recent survey conducted by Coveo and the Technology Services Industry Association, 65 percent of those surveyed said they feel like they are always working on a knowledge management initiative. Here, we look at the reasons many companies fail at their knowledge management initiatives and common pitfalls to be aware of and avoid.
TrendsReport shows big data/analytics, content applications and system software drove enterprise software growth in the first half of 2013
TrendsThe M2M analytics industry will grow 53 percent over the next five years, says ABI Research
BlogOne of the more interesting concepts in the world of NoSQL is the push to bring SQL access to flexible multi-structured data sets in NoSQL data management systems
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FeatureThe scientific approach, when applied to e-discovery, compels the industry to improve
NewsNew and updated solutions and services from Cloudera, Jaspersoft, FoundationDB and more
newsEnterprise content management and mortgage automation solutions expand Unisys’ SaaS offerings
NewsEditLive! allows embedded WYSIWYG editor and ability to embed social media in custom apps

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.

Are you actively evaluating master data management technologies and their ability to scale and support emerging trends around big data, social and mobile?

Yes 61%
No 23%
Don't Know 9%
Not Applicable 6%

 

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