Social media includes the tools and activities of personal and group engagement, discourse and shared experience. In social and business settings, collaboration tools and platforms help to summon, engage and organize people, information, activities, projects and programs with shared planning, records, timelines and measures of work.

BlogWhen they need support, here's where your customers head first.
BlogMake sense of all the data your social marketing programs generate.
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Vision StatementLeverage big data and gamification to drive swarms of great decisions and outcomes across the lowest levels of your organization.
NewsSocial media sites are playing an increasingly important role in marketing and customer relations efforts for many organizations. Here are some news developments in the area of social media during the past year.
NewsThe past year has been a busy one for the mobile technology market, as organizations continue to ramp up their bring-your-own-device (BYOD) programs and roll out smartphones, tablets and other products to their more mobile employees. Here are five top developments and trends that we covered in 2014.
NewsGoogle -- which used Big Data expertise to build its ad-driven search business -- is now testing an ad-free subscription service.
Information Management NewsTo use social media effectively, businesses can’t simply focus on the old practice of accurate advertising placement on social websites. Instead, they should focus on working with these new channels to improve sales, customer service, retention and identifying new product opportunities.
Information Management NewsMarketing and IT remain far apart on how much weight each puts on the need for collaboration and interaction, but the gap is closing fast, according to a report from Accenture.
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Information Management NewsConsumers who access social sites from a smartphone are more likely to respond to content posted by a company
Information Management's DM RadioThe official SMAC-down is already upon us with the convergence of Social, Mobile, Analytics and Cloud. These forces are combining to alter the fabric of information management in significant ways. Each feeds off the other, and fuels a transformation that will leave few companies untouched
BlogThe challenge in becoming a Digital Business is significant: how to implement a platform to support a Digital Business model and then keep pace with the ongoing pace of change
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