Social media includes the tools and activities of personal and group engagement, discourse and shared experience. In social and business settings, collaboration tools and platforms help to summon, engage and organize people, information, activities, projects and programs with shared planning, records, timelines and measures of work.


BlogHere are five technologies that can potentially help companies improve customer engagement.
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TrendsWith graph databases, businesses can ask questions in real time about the data relationships in their master data that they might not even know they have, driving new business insights.
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NewsSocial media continues to converge with customer relationship management (CRM), according to a new report on the state of CRM outsourcing.
NewsHow to build a contextual marketing engine -- to engage with customers across multiple channels -- the right way.
NewsSalesforce, the cloud CRM and app platform provider, has hired bankers to field takeover offers. A potential buyer must be willing to spend a lot to become the leader in cloud computing.
NewsSecurity is the top concern of more than two-thirds of CIOs and CTOs. Here's a look at the overall top 10 concerns facing today's technology leaders, according to new research.
NewsTechnology startups -- cloud, big data, mobile, social -- are raising money as if there’s no tomorrow -- or as if it’s 2000. Amid sky high valuations, some venture capitalists say we've entered a modern day tech bubble.
AnalysisComplex investigations that gather data from personal devices and social media accounts can be “hit or miss.” Here are the ins and outs of real BYOD and social media investigations.
NewsAs Silicon Valley strives to address diversity challenges, Facebook is tracking the gender and ethnicity of registrants for its F8 developer conference in March. Here's why.
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NewsCompuware CEO Chris O'Malley is striving to optimize big data, mobile and social workloads on IBM mainframes. Here's a look at O'Malley's journey so far.
NewsBMC and Compuware are partnering to help customers optimize big data, mobile and social workloads on IBM zSeries mainframes -- potentially driving down customers' monthly license charges along the way.
NewsAccenture has identified a 180-degree shift to what it calls the “We Economy” that is re-shaping markets.
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