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Performance management (sometimes referred to as enterprise or corporate performance management), refers to the documented, measured and monitored processes and controls that are used to define and measure desired business goals across functions, departments and lines of business. The U.S. Navy has defined performance management as "the process of defining a mission and desired outcomes, setting performance standards, linking budget to performance, reporting results, and holding public officials accountable for results." Performance management in the context of business intelligence is typically addressed through role-sensitive dashboards and scorecards that utilize key performance indicators (KPIs) and desired performance targets. A critical and often neglected aspect of performance management is a mechanism to identify the root causes of failure to meet KPIs, organizational resources to address shortfalls and a documented remediation path.
Articles
Establish a Culture of Performance and Grow Your Business
Executives who want to improve the performance of their company must recognize that driving accountability through the organization often requires changing behavior
Columns
Circle of Blame
Gary Cokins presents a fictitious story with 11 real lessons to take to the bank
The Real World Versus MBA Textbooks
Understanding how to influence, persuade and educate people is arguably more critical to transform an organization than understanding the principles and concepts of performance management methodologies
A Recipe for Success When Companies - and Their Data - Merge
Consistent processes, migration validation and performance consideration are mandatory in M&A situations
The Time Capsule: Looking Back at Your Job 50 Years From Now
The year is 2060 and today our companys time capsule, sealed back in the dark days of late 2009, was finally opened
True Confession: My Struggle with Two Loves
When I witness an effectively working component of a performance management system, it takes my breath away
White Papers
Seeing the Big Picture: A Corporate Guide to Better Decisions Through IT
Business Intelligence for Operational Performance
By Ventana Research
Corporate Financial Governance in the Global Economy: Stakeholder Confidence, Regulatory Compliance, and Operational Performance
By Actuate
PST bares the truth about performance management myths & reality (#1 of 3)
By Performance Solutions Technology, LLC
Two Key Predictors to Success When Deploying Performance Management Software
By Performance Solutions Technology, LLC
Books
Key Performance Indicators: Developing, Implementing and Using Winning KPIs
By David Parmenter
Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics
By Gary Cokins
Drive Business Performance: Enabling a Culture of Intelligent Execution
By Bruno Aziza and Joey Fitts
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- Seeing the Big Picture: A Corporate Guide to Better Decisions Through IT
- Two Key Predictors to Success When Deploying Performance Management Software
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Web Seminars
Books
- Key Performance Indicators: Developing, Implementing and Using Winning KPIs
- Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics
- Drive Business Performance: Enabling a Culture of Intelligent Execution
- Strategy, Organizational Effectiveness And Performance Management: From Basics T
- Case Studies in Performance Management
- More Books
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