Information Management's DM RadioNot long ago, the best chance you had of determining someones sentiment required looking them in the eye, or at least hearing their tone of voice over the phone. These days, companies can assess the sentiment of customers, prospects and partners in a wide variety of ways. Text analytics can play a significant role, and so can multi-channel monitoring: knowing how people are interacting with your brand, via social, mobile, email, call center or in person. Find out how todays cutting-edge companies are taking full advantage of sentiment analysis solutions by registering for this episode of DM Radio. Host Eric Kavanagh will interview Robert Ried of Deloitte, Justin Graves of Infegy, Lewis Clemmens of RedPoint Global and Dennis Clark of Luminoso.
NewsDropbox Inc.s file-storage service for businesses can now be linked with products from companies like International Business Machines Corp., Dell Inc. and Splunk Inc., part of the startups push to attract corporate customers.