Dashboards and scorecards are tools of performance management that apply key performance indicators, targets and alerts to measure and monitor business processes and outcomes. With increased availability of data, dashboards take an increasingly operational view of business, while scorecards tend to measure progress toward business goals.


BlogsYour customers -- users themselves -- must remain the ultimate owner of their own data.
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NewsIf you think that ITSM (IT service management) is static and old hat, think twice. Analytics and automation are changing the ITSM game dramatically.
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NewsFinancial and actuarial executives at insurance companies report their technology needs are not being met, according to the latest EY Global Insurance CFO Survey.
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NewsSalesforce has launched Desk.com App Hub -- which is designed to help small and midsize (SMB) companies deliver better customer service and, by extension, a better customer experience.
ColumnAre the management innovations that organizations are being exposed to and experimenting with fads or something that will more permanently stick?
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ColumnThis column is intended to inspire those prefer to do what you believe is correct rather than what is demanded of you.
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ColumnAn executive team’s hypothetical exchange of tweets as their quarterly financial results are about to be reported
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ColumnBusiness intelligence can satisfy needs, but analytics can tell you what you want to know
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