Dashboards and scorecards are tools of performance management that apply key performance indicators, targets and alerts to measure and monitor business processes and outcomes. With increased availability of data, dashboards take an increasingly operational view of business, while scorecards tend to measure progress toward business goals.


NewsSalesforce has launched Desk.com App Hub -- which is designed to help small and midsize (SMB) companies deliver better customer service and, by extension, a better customer experience.
ColumnAre the management innovations that organizations are being exposed to and experimenting with fads or something that will more permanently stick?
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ColumnThis column is intended to inspire those prefer to do what you believe is correct rather than what is demanded of you.
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ColumnAn executive team’s hypothetical exchange of tweets as their quarterly financial results are about to be reported
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ColumnBusiness intelligence can satisfy needs, but analytics can tell you what you want to know
eBooks

Make Everyone in Your Organization a Data Scientist

Data visualization gives key decision makers the ability to see patterns such as sales trends, customer buying habits, or production bottlenecks -- and respond accordingly. And data visualization software puts incredible data analysis capabilities into the hands of people throughout an organization, no matter the amount of data stored. Featuring articles, whitepapers, video and audio, this timely eBook from Tableau and Information Management:

  • Describes the fundamentals of data science
  • Examines the power of data visualization software
  • Explains how just about everyone in an organization can be a data scientist

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