featureIt’s the content you’re pursuing – not sheer personality – that will turn unstructured fluff into valuable business insight

Information Management BlogsI decided to test the limits of R on my machine by creating and working with some pretty large data
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Information Management BlogsData abides the business if it proves useful to our business activities

profileDr. Chakraborty emphasizes real-life challenges at OSU’s growing data mining and analytics programs

product reviewNikon Realizes Millions in Cost Savings, Adds New Revenue Stream with Pervasive Data Integrator and RightNow

blogResearch shows an evolving practice with many requirements
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featureWhat you need to know to bring value to your decision-making process

Industry EventsThis 11th annual Summit brings together senior B2B digital information executives for a close look at the impact caused by new collaborations and evolving relationships between partners, customers, and suppliers. Highlights include the Content CODiE Awards Dinner, which honor the year’s best products; the Previews program, which introduces emerging content and content-technology companies set to revolutionize the industry; and the all-new Buyer/Supplier Forum, co-hosted by SIIA and the Special Libraries Association.

news$115M deal part of intent to increase integration and governance efforts

Information Management NewsArchitectural consulting firm X by 2 names the top IT challenges and trends for the year

Information Management NewsIT association ISACA outlines recommendations for big data, IT consumerization and mobile BI

Information Management NewsReports of more investing in efficient and sophisticated data storage systems that improve data protection and file recovery capabilities are welcome news for insurance and financial services

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.