Business Process Management (BPM)

Business process management is an approach to understand and improve the productivity and efficiency of repeatable tasks performed in the process of conducting business. Business process managers observe and apply strategies and tactics with tools for modeling, monitoring, measuring and improving discrete and connected business workflows and activities.

How to Select Relevant KPIs

Feb 09, 2012

Here are a seven ways to determine key performance indicators that are relevant for the individual as well as the organization and improve initiative adoption. The result will be a company better positioned to effectively monitor and improve business performance.

The Politics of BPM Implementations

Justin Kern | Feb 06, 2012

reportBy 2016, Gartner forecasts executive struggles with business processes, as-a-service alternatives and gamification could boost success

The Challenges in IT Classification

Bruce Guptill | Feb 06, 2012

Information Management BlogsSpotlighting the financial issues to come

BMC to Acquire Numara

Justin Kern | Jan 30, 2012

newsDeal meant to expand vendor’s IT management and SaaS portfolio for SMBs; Forrester analyst calls 'golden opportunity' for mid-market development

Change or Learn to Say, “Would You Like Fries with That?”

Art Petty | Jan 29, 2012

Information Management BlogsMuch of the pablum that is passed off for guidance on leading others ignores the reality that the context in which we lead continues to change faster than any of us can truly understand

Genius Inside Project Enterprise PPM

Information Management Editorial Staff | Jan 27, 2012

product reviewBunge Global Innovation adds consolidated project information and executive dashboard access for its food and agribusiness processes

4 Best Practices for Process-Centric CRM

Jan 25, 2012

Enterprises are increasingly moving toward broader CRM initiatives that support a deeper layer of customer experience, according to Forrester Research. To make those process-centric initiatives count, the firm outlined four integral CRM best practices.