DEC 31, 1969

Web Seminars

Be a Hero in Your Organization – Learn How to Solve the Challenge of Dirty Data in Your CRM System
Available On Demand
Understand Customers with Hadoop-Based Customer Analytics
March 10, 2015
Unleash the Power of Analytics with the Extended Data Warehouse
March 24, 2015

Performance Metrics Study: Benchmarking the Systems Integration Services Market (PDF download)


This IDC study provides industry averages for key performance metrics that any executive managing a systems integration (SI) services business should be aware of and monitor on a regular basis. The document analyzes three major types of metrics: revenue, project, and expense metrics. Revenue metrics, for example, include revenue per consultant, hourly billing rate, and utilization rate. Project metrics include average project duration, average billing hours per project, and average consultants per project, among others. Lastly, expense metrics evaluate the percentage an IT services firm spends on different areas of its business, such as training, research and development, and human resources. The document provides insight into the differences in these metrics by industry and technology product, where applicable, and provides recommendations to services firms using such metrics to manage their businesses.

Click here to buy this book

Please note you must now log in with your email address and password.