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The Benchmarking Book, 2nd Edition

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The original edition of this book was the first guide to present a pragmatic model for using the breakthrough quality tool called "benchmarking." In the eight years since, readers have gobbled up over 80,000 copies. The new second edition is a thorough update and includes scores of fresh examples and current "lessons learned" from world-class benchmarkers such as Ford, Lucent, USAA, Dow Corning, Intel, Kodak, Dupont, and Sprint.

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