Info-Tech White Papers deliver comprehensive information and advice on selected topics of keen interest to information technology managers. The Info-Tech Research group specializes in creating concise directions that busy technology managers and professionals can put to use right away. Subscribers to our Info- Tech Advisor product receive more than two dozen White Papers like this one annually. Knowledge management (KM) is a murky concept, and IT's role in KM initiatives is even murkier. This Info-Tech white paper reveals IT's role in KM and some best practices for implementation.
